Z-tech Repairs Policy
Please read the following policy document carefully as your use of this site indicates your acceptance of these Terms and Conditions. Z-tech reserves the right to make changes to this site and these Terms and Conditions at any time and without any notice.
We are not responsible or liable for the loss of any data regardless of how caused. The customer is responsible for backing up all data and personal information before the product is serviced by Z-tech (i.e. Z-tech will take all care but no liability for any loss of data incurred as a result of servicing).
Our minimum charge is $30 per item.
All repairs carry this minimum charge and it is not refundable. This cost covers our labour and any parts used to try to repair the unit. After diagnosis, the minimum charge will become due when or if:
the unit is Beyond Economical Repair (i.e. cheaper to replace than fix).
you are cancelling the repair due to high repair cost
we give a new repair quotation and you refuse this quotation
If you give us permission to use the damaged unit for spare parts then no payment will be required and the unit will not be returned.
Repairs usually take 1-14 days from the date of receipt. This does not include the return delivery time. Some parts may not be immediately available and the customer will be notified of the expected finish date for the repair as quickly as possible.
Delivery delays are not the responsibility of Z-tech repair service, however we will always act in the best interests of the customer to resolve freight problems with the appropriate postal service.
Our repairs have a 6 month limited warranty and all new parts fitted come with a 3 month warranty.
a) repairs Z-tech makes to liquid damaged devices have no warranty.
b) Z-tech's warranty obligations are voided when devices serviced by Z-tech are returned within the warranty period but found to be liquid damaged.
If your unit becomes faulty within our warranty period please send the unit back with a copy of the receipt and a note detailing the fault (we are not liable for your costs to return the unit to us). We will investigate and answer within 3 working days. If the problem is related to our repair, we will do a further repair for free and return at no cost.
If the unit has developed problems unrelated to our original repair, or to parts not replaced in our previous repair, we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit twice after the original repair.
If, after this, the unit is still faulty we will arrange a refund (minus the minimum charge and postage). We will need to see the unit and make sure its faulty prior to issuing a refund.
If you send a unit to us under warranty, the cost of the postage to send the unit is yours, however we will return the unit to you free of charge if a problem is found.
If the problem is not related to the original fault or no fault is found, return postage charges will apply.
Units will be held for a maximum of 30 days after they are either repaired, deemed B.E.R. or requiring a re-quote. We will contact you by phone and email a minimum of 3 times.
If you have not made payment within 30 days, the unit will be auctioned to recover our costs.
Liquid Damage Repairs
Liquid damage repairs can be very temperamental and sometimes the original fault can reappear after the unit has been repaired. Sometimes the faults can even get worse after a period of time.
Accessories, Power Supplies
Please do not send any accessories in with your repairs unless requested. (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories while in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). Occasionally we may ask for certain accessories to be sent after our original diagnosis as they may be related to the fault. Postage costs in these cases will be yours.
Payments are requested by email once a repair has either been completed, if the unit has been deemed B.E.R. or you refuse a re-quote. Payment can be made by eftpos, bank transfer, cash or in some case by Paypal .
Mistakes in bills, receipts or payments
We take pride in our work but mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.
We work hard to ensure that our customers are satisfied, even when things go wrong.
If you have a complaint, please contact us either by email or letter. When we receive your complaint, we will investigate to see what went wrong so the problem will not happen again. We promise:
to acknowledge your complaint within 5 working days
advise as to how long it will take to resolve the complaint
keep you informed throughout the process.
Thank you for taking the time to read these Terms and Conditions.